PHILADELPHIA - Philadelphia Police Commissioner Danielle Outlaw said residents should stay on the line when calling 911, even if the wait time gets lengthy.
Outlaw addressed the issue of 911 wait times on Wednesday during a bi-monthly gun violence response briefing. FOX 29 obtained data that shows about 2.3 million 911 calls were made in 2020.
More than 11,000 of those calls had a wait time anywhere from one-and-a-half to more than two minutes for a dispatcher to answer the phone.
In 2021, of the more than 2.4 million calls, more than 24,000 waited about the same length of time. "I want to be clear when people say their reason for calling the police is important to them, it’s important to us as well," Outlaw said. "It’s very very important to us and it’s important that people stay on the line if they believe nobody is actually going to get to them.