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Emails show close communication between transport regulator, feds on flight refunds

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Canadian Transportation Agency around passenger refunds throws into question the independence of the CTA, an arm’s-length regulator.Emails tabled with the House of Commons transport committee reveal that senior officials last spring were in frequent contact about the agency’s public stance on flight vouchers, which airlines cited repeatedly to justify withholding reimbursement for passengers.

Airline industry group urges Canada to follow U.K.’s lead, plan restart for air travel Days before its release, senior policy advisors discussed a “Statement on Vouchers” which was posted by the CTA on March 25, 2020.

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